Rental Water Heater Terms and Conditions
If you have any questions or concerns with your Direct Energy water heater or the terms and conditions regarding your agreement, please call: 1-877-334-1845
There's been a lot of discussion at homeowners' front doors recently about rental water heaters. Here are the three things you need to know:
| 1. Know who's at your door. |
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| Direct Energy does not send door-to-door representatives to upgrade or exchange our water heaters. Nor do we authorize any Utility, Government Agency or any other company to do so on our behalf. When in doubt - call us first! |
| 2. Be Informed! |
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| Signing a contract could jeopardize the competitive rental rates and the reliable worry-free service you've been receiving. Before signing - call us first! |
| 3. Don't let just anyone into your home. |
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| Only a licensed technician should have access to your Direct Energy water heater and only by appointment. Be careful - call us first! | |
My water heater was installed before Sept. 15th 2010 or my home was built in 2010
Rental Water Heater TCL.pdf |
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My water heater was installed after Sept. 16th 2010 or my home was built after Jan. 1st 2011
Rental water Heater TCN.pdf |
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