Get in touch with Direct Energy
For service or information, please call:
1-866-374-6299 for customer inquires or
1-866-374-6288 for financial services.
Or fax us at:
Hours of Operation
Hours of Operation are:
7:00 a.m. - 9:00 p.m. Monday to Friday
8:00 a.m. - 4:30 p.m. Saturday
Twitter: Have a general question for us? Ask us on twitter.com/directenergy
Alternatively, you can email us at email@example.com or write to us at:
PO Box 2425, Edmonton AB, T5J 2R4
If you have a Natural Gas or Electricity emergency please contact your Natural Gas Distributor or your Electric Wire Service Provider.
|ATCO Gas Emergency Response
||1-800-511-3447 (24 hr)|
|ATCO Electric Emergency Response
||1-800-668-5506 (24 hr)|
Emergency and repair, Edmonton 412-4500
Emergency Number (24 hrs) 1-866-222-2068
Distribution Service Inquiries, Power Outages, Emergency and Repair
Power emergency and repair 310-WIRE (9473)
A note from our Senior Director, Customer Experience.
Here at Direct Energy, we place a premium on customer feedback. Your feedback will enable us to maintain the superior products and services that you’ve come to expect from us. Our business is about building long term relationships with our customers and it is only through delivering superior and repeatable customer experiences can we sustain this relationship. We look forward to hearing from you.