Affiliate Code of Conduct Requirements
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Complaints respecting possible contraventions by DIRECT ENERGY PARTNERSHIP of the Gas Utilities Act Code of Conduct Regulation should be directed to Direct Energy at 1-866-374-6299 and to the Alberta Utilities Commission (AUC) at 780-427-4903. The AUC was formed on January 1, 2008 from its predecessor, the Alberta Energy and Utilities Board (EUB).The AUC is independent of Direct Energy Regulated Services.
Complaints respecting possible contraventions by Direct Energy Partnership of the Electric Utilities Act Code of Conduct Regulation should be directed to Direct Energy at 1-866-374-6299 and to the Market Surveillance Administrator under section 41 of the Alberta Utilities Commission Act by calling 403-705-3181 or by visiting their website at . The Alberta Market Surveillance Administrator is independent of Direct Energy.
