|
No, you will not need to take any action before the switch which occurs on May 3, 2012. Your service will not be interrupted and your balance, as well as any Deferred Payment Plans and switch holds you may have set up will transfer.
Once your service has been switched, you will receive a text or email from Direct Energy with your new account number, which you will need to use to pay into your new Direct Energy account. At this point, your First Choice Power Prepaid account will no longer be available. 
Direct Energy Power-To-Go prepaid service operates in a very similar way to your current prepaid account, however you will have a new account number. You will continue to receive balance information via text or email as you do today.
Payment options will remain the same. You will also have access to online and phone payments, including an expanded walk-in payment network.
First Choice Power is now joining the Direct Energy family of companies. Direct Energy is a trusted partner of First Choice Power and is one of the largest providers of prepaid electricity in Texas. We are moving your account to Direct Energy because we are able to provide lower pricing and flexibility in the way we do business, in order to better suit your needs.
Your account balance will transfer over on the day your account is switched to Direct Energy. This transfer will occur whether your account balance is negative or positive.
You will be notified of the switch from First Choice Power when you receive a text or email from Direct Energy with your new account number and your balance.
Yes, your new account number will be communicated to you the day of the switch via text or email. You should make all payments on this Direct Energy new account number once you receive it beginning May 3.
No your service will not be interrupted during the transition.
Beginning May 3, your First Choice Power prepaid account will be switched to Direct Energy, you will receive the lower rate as soon as you become a Direct Energy Power-To-Go prepaid customer. You will also receive the terms of service and Electricity Facts Label in your welcome kit around the time you become a Direct Energy customer. To review the Terms of Service: https://www.directenergy.com/DocFiles/DE_Power-To-Go_Var_TOS_EN_110111.pdf
Once you have been an active Direct Energy Power-To-Go customer for 30 days you will receive a $30 credit, which you will be notified of via text or email.
Your DPP balance will transfer over, as well as any switch holds you may have set up.
Yes, you will continue to receive alerts electronically for your new Direct Energy account. Once your account is switched you will begin to receive daily texts or emails and the option to select the frequency, via your new Direct Energy Online Account manager at: directenergy.com/manageprepaid
You will have the same network of Fidelity Express walk-in payment locations, in addition to many other payment locations; however once you receive your Direct Energy account number you will need to begin paying into your new account, as your First Choice Power prepaid account will no longer be available. For more information about where you can pay go to: directenergy.com/powertogo/payment-locations
Until May 3, please continue to call First Choice Power for customer service at 1-877-768-2464. Once you become a Direct Energy customer, you will be provided a new phone number for customer service.
You can download the mobile app through the Android market place.
The App allows you to check your: usage, payment history, account summary, current balance, estimated days remaining and a link to the online payment site.
Our online account manager gives you the tools to easily manage your account:
- Account summary; including current balance
- Usage – both daily and monthly
- Estimated days remaining
- Make payments
To log into your Online Account Manager account, you will use your new Direct Energy account number and your last name. directenergy.com/manageprepaid
You can enroll via our online registration site to create your payment profile using your new Direct Energy account number.
You will no longer be able to purchase First Choice Power prepaid electricity payment cards at local retail stores after April 7. If you have any cards that you have not redeemed or activated, you will need to do so before April 30, 2012. After that date, they will no longer be accepted.
As you may have heard, Direct Energy has reached an agreement to acquire First Choice Power, with the deal expected to close later this year. We're excited about working with you and would like to inform you that you will not experience any change in your service – you'll continue to do business with First Choice Power, you'll still receive the excellent customer service you're accustomed to, and the terms of your contract will stay the same. | 