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Billing
I just signed up with Direct Energy. When will I get my first bill?
You should receive your first bill about 30-45 days after your application for service is approved.
How do I read my bill?
Visit the How to Read Your Bill section of our website.
Who can I contact if I need to speak with someone about my bill?
Just call our Customer Care center toll-free at 1-888-305-3828. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm. They'll be happy to give you any information you need about your bill.
How can I get the billing history for my account?
Just call our Customer Care center toll-free at 1-888-305-3828. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm.
How can I get the usage history for my premise?
We are happy to provide this to you at no cost one time per year. To take advantage of this, just call our Customer Care center toll-free at 1-888-305-3828. Representatives are available to help you.
Do you offer a Equal Payment Plan where I can pay approximately the same amount each month?
Yes, we do! Customers can sign up to pay approximately the same amount each month subject to a quarterly adjustment based on actual consumption. Keep in mind that the program is available to any Customer (regardless of credit history) with an account in good standing and at least twelve consecutive months of actual or estimated usage history at their current premise. After one full year, Direct Energy will perform an account review to determine whether there is an over or under billing on the account based on Customer's actual usage during the previous 12-month period. If you use more energy after you sign up for Equal Payment Plan than you have in the past, you may see an increase in your calculated average bill amount. On the other hand, if you use less energy once you sign up for Equal Payment Plan, you may see a decrease in your calculated average bill amount. Direct Energy will credit Customer's account for any over billed amount and will bill Customer for any under billed amount.
What can I do to lower my electricity bill?
Visit the Save Energy section of our website.
- Set your air conditioner a couple of degrees warmer. You're not likely to feel the difference around your home, but you may see the difference in your monthly bill. Also, ceiling and other fans that circulate air may increase comfort while using less electricity.
- Check your air conditioner or furnace filter regularly and clean or replace as needed.
- Don't block cooling or heating vents with furniture or drapes.
- Limit the daytime use of heat-producing appliances such as clothes dryers and ovens. When these appliances produce heat in your home, they require your air conditioner to work that much harder.
- Close blinds or curtains during the day to limit the radiant heat entering your home.
- Plan your meals carefully. Bake several items at one time to maximize oven efficiency. Use small specialty appliances such as microwaves, toaster ovens and crock-pots. Prepare dishes that do not require cooking. Use your barbecue grill.
- Use laundry equipment efficiency. Wash and dry full loads. Use the lowest reasonable water temperature setting and don't over-dry.
- Watch your use of hot water. Take shorter showers. Run the dishwasher only when it's full; hand-wash needed items if necessary.
- Attic temperatures can be extreme during the summer. Good attic ventilation will lower the attic temperature, which can reduce cooling needs in the rest of the house.
Another way to save money and reduce electric bills is to practice these helpful conservation tips:
- Turn off lights when leaving a room.
- Use insulation and weather stripping around doors and windows.
- Use energy-efficient light bulbs and appliances.
- Electricity is used to pump your water, so conserving water also conserves electricity.
- Use reduced-flow showerheads.
- Fix leaky faucets.
- When doing laundry, use warm or cold water instead of hot water.
- Hang up your clothes to dry, instead of using a dryer.
- Make sure your refrigerator door shuts tightly.
- Don't locate your refrigerator or freezer in direct sunlight, or near the stove, dishwasher, or other heat-producing appliances.
How do I get an energy audit for my home
Visit the Free Home Energy Check section of our website to get started. Completing your home profile is the first step towards managing your energy bills and saving money.
How can I find out my current account balance?
You can get up-to-date information on your account at any time by calling our Customer Care line, toll-free at 1-888-305-3828. You can also request a duplicate copy of your bill be sent to you in the mail. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm and they'll be happy to let you know how to keep your account in good standing.
Where can I pay my bill in person?
You may pay your bill in person at most Western Union outlets, as well as some grocery stores and pharmacies. To find a location near you, call our Customer Care center toll-free at 1-888-305-3828. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm.
Can I get a duplicate copy of my bill?
Absolutely! Just call our Customer Care center toll-free at 1-888-305-3828. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm.
I just switched to Direct Energy, but I just received a bill from my previous provider. What should I do?
Once you switch your service to Direct Energy, it takes approximately 45-60 days until you receive your first Direct Energy bill. You may receive a final bill from your previous Retail Electric Provider during that time.
Can I change the date my bill is due?
We do not currently offer this option, but we hope to be able to provide this soon.
I think there's an error on my bill. What do I do?
Just call our Customer Care center toll-free at 1-888-305-3828. Representatives are available to help you Monday through Friday from 7:30 am to 8:00 pm and Saturday from 7:30 am to 4 pm.
