All You Need to Know About Your Bill
NEW! Pay On-line
With Direct Energy's you have the ability to:
- View or pay your bill using direct debit or credit card (no extra charge to pay on-line)
- Arrange to have bill notifications when your bill is posted
- Track your energy usage
- See your payment history
Billing Information
If you have just switched to Direct Energy as your electricity provider, please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility.
We will send out your electric bill once per month.
If you have not received a recent bill from us, please click here for more information, www.directenergy.com/billing.
Deferred Payment Program: If you are unable to pay the complete amount of your current bill, you may qualify to pay in installments on an overdue balance until payment is complete. Contact customer service to discuss your situation.
How to Read Your Electric Bill:.
Wondering what all the parts of your electric bill mean? Get the details in our section on Your Electricity Bill.
Payment Options
Pay On-line:
With Direct Energy's on-line you are able to:
- View or pay your bill using direct debit or credit card (no extra charge to pay on-line)
- Arrange to have bill notifications when your bill is posted
- Track your energy usage
- See your payment history
Pay In Person:
If you want to pay your bill in person, there are nearby cash advance store locations available. Enter your zip code to find your closest ACE Cash Express store and quickly pay your Direct Energy bill. Fees may apply depending upon location.
By Mail:
Your check or money order should be made payable to Direct Energy. If you have a ten digit account number that begins with a ‘5' (ex: 5123456789), please mail your payment to:
Direct Energy
PO Box 650273
Dallas, TX 75265-0273
For all other customers, please mail your payment to:
Direct Energy
PO Box 650272
Dallas, TX 75265-0272
Don't forget to write your account number on your check or money order to ensure your payment is correctly applied to your account.
Home Banking - Online Payments:
When using your personal or business bank account to pay Direct Energy online, please ensure the correct Direct Energy "payee address" is used.
If you have a ten digit account number that begins with a ‘5' (ex: 5123456789), please use:
Direct Energy
PO Box 650273
Dallas, TX 75265-0273
For all other customers, please use:
Direct Energy
PO Box 650272
Dallas, TX 75265-0272
Don't forget to include your account number on your online payment to ensure your payment is correctly applied to your account.
By Other Methods:
You can choose to have your payment automatically deducted from your bank account or credit card, or provide payment at various payment locations such as Western Union, IPP and selected grocery stores and pharmacies.
By Automatic Payment Program
Simplify the process of paying the electricity bill. Arrange to have payments debited from your bank account to Direct Energy each month and the monthly statement will be marked paid.
With Automatic Payment Program:
- No more checks to write
- Save money on postage
- Avoid late payment charges
- Avoid the hassle of your payment arriving late, or lost or stolen checks
- No additional charge
- Now you can make monthly payments on time without lifting a finger!
Sign up now for Direct Energy's Automatic Payment Program by downloading the Automatic Payment Program Authorization Form* 
(pdf 38.9KB)
Please allow 4-6 weeks for the Automatic Payment request to be processed.
Payment Assistance Agencies
These agencies may be able to help you if you are in need of payment assistance.
ANDERSON, COLLIN, DENTON, ELLIS, HENDERSON, HUNT, KAUFMAN, NAVARRO, ROCKWELL AND VAN ZANDT COUNTIES:
Community Services Inc.
Corsicana
800-831-9929
BRAZORIA, GALVESTON AND WHARTON COUNTIES:
Galveston County Community Action Council
Galveston
409-765-7878
DALLAS COUNTY:
Bethlehem Foundation
214-371-3407
Department of Health and Human Services
Dallas
214-819-1800
ECTOR COUNTY:
West Texas Opportunities Inc.
Odessa
915-333-9027
HOUSTON COUNTY:
Greater East Texas
Community Action Program (GETCAP)
Nacogdoches
936-564-2491
FORT BEND COUNTY:
Fort Bend County Social Services
Rosenberg
281-342-7300
Galveston County Community Action Council
Galveston
409-765-7878
HARRIS COUNTY:
Sheltering Arms Senior Services
Houston
713-954-7456
TARRANT COUNTY:
Fort Worth Parks & Community Services Dept.
Fort Worth
817-871-5570
Tarrant County Human Services
817-531-5640
Agency Pledge & Payment Forms
Agency Assistance FAQs
Agency Assistance Change Notice
* PDF files require the use of the free
