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Contact Us via

Online: Customer Service Form
Phone (Toll-free):
Monday to Saturday 7:30a.m. - 8:00 p.m. CT

           Residential customers:
                    Customer Service: 1-888-305-3828
                    Enrollment: 1-866-364-1778
                    Prices may vary. Prices on web site are valid for online enrollment only.

          Direct Energy Power-To-Go prepaid electricity
                    Customer Service: 1-877-866-6601
                    Enrollment: 1-888-353-2784

           Commercial customers:
                    Small Commercial: 1-877-877-3268
                    MultiFamily apt. owners/property mgmt co.: 1-888-567-8444            
Twitter: Have a general question for us? Ask us on twitter.com/directenergy
Mail: Your check or money order should be made payable to Direct
         Energy.         

         If you have a ten digit account number that begins with a '5' (ex:
         5123456789), please mail your payment to:

         Direct Energy
         PO Box 650273
         Dallas, TX 75265-0273

         For all other customers, please mail your payment to:

         Direct Energy LP
         P.O. Box 660896
         Dallas, TX 75266-0896

         Don't forget to write your account number on your check
         or money order to ensure your payment is correctly appoied to
         your account.
Fax (Toll-free): 1-800-346-2233

Important Numbers

   
Current Customer Moving to a new location?:
            Call us at 1-888-305-3828 
            Monday to Saturday 7:30 a.m. – 8:00 p.m. CT
  Convenient ways to pay your bill:
            Pay Online with Account Manager 
            Pay in Person – Find out closest location 
            Sign up now for Direct Energy's Automatic Payment Program
 
Multi-Family Program
:
            If you currently live in an apartment community that participates in the
            Direct Energy Multi-Family Program, call us at 1-888-552-5596 for 
            customer service help.

Power Outages & Emergencies

Reporting Outages: Call your utility to report power outages and emergencies:

 
CenterPoint Energy, Inc (Houston Area):
            Phone (Local): 713-207-2222
            Phone (Toll Free) & Service Orders: 1-800-332-7143
           
(24 hours/7 Days a Week)
   
Oncor Electric Delivery (DFW Area & North Texas):
            Phone (Toll-free): 1-888-313-4747
           
(24 Hours/7 Days a Week) 
            Service orders: 1-888-313-6862
  Texas New Mexico Power Co.:
            Phone (Toll Free) & Service Orders: 1-888-866-7456 
            (24 hours a day, 7 days a week)
 
American Electric Power Co. - Texas Central/Texas North:
            Phone (Toll-free): 1-866-223-8508
            Service orders: 1-877-373-4858 
            (24 hours a day, 7 days a week)

Public Utility Commission of Texas           Website: www.puc.state.tx.us
Customer Protection Division

Mail:
P.O. Box 13326
Austin, Texas
78711-3326

Phone: 512-936-7120                              Fax: 512-936-7003

Toll-free: 1-888-782-8477                      E-mail: customer@puc.state.tx.us

TTY: 800-735-2988

Do Not Call List: The PUCT maintains a "Do Not Call List" of customers who do not want to receive telemarketing calls for electric service. Call toll-free 1-866-TXNOCAL(L) or 1-866-896-6225, or visit the www.texasnocall.com website to subscribe to the Do Not Call List.

 

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