Contact Us via

	Online: Customer Service Form
	Phone (Toll-free): Monday to Saturday 7:30a.m. - 8:00 p.m. CT            Residential customers:                     Customer Service: 1-888-305-3828                     Enrollment: 1-866-364-1778                     Prices may vary. Prices on web site are valid for online enrollment only.           Direct Energy Power-To-Go prepaid electricity                     Customer Service: 1-877-866-6601                     Enrollment: 1-888-353-2784            Commercial customers:                     Small Commercial: 1-877-877-3268                     MultiFamily apt. owners/property mgmt co.: 1-888-567-8444
	Twitter: Have a general question for us? Ask us on twitter.com/directenergy
	Mail: Your check or money order should be made payable to Direct          Energy.                   If you have a ten digit account number that begins with a '5' (ex:          5123456789), please mail your payment to:          Direct Energy          PO Box 650273          Dallas, TX 75265-0273          For all other customers, please mail your payment to:          Direct Energy LP          P.O. Box 660896          Dallas, TX 75266-0896          Don't forget to write your account number on your check          or money order to ensure your payment is correctly appoied to          your account.
	Fax (Toll-free): 1-800-346-2233

Important Numbers

	Current Customer Moving to a new location?:             Call us at 1-888-305-3828              Monday to Saturday 7:30 a.m. – 8:00 p.m. CT
	Convenient ways to pay your bill:             Pay Online with Account Manager              Pay in Person – Find out closest location              Sign up now for Direct Energy's Automatic Payment Program
	Multi-Family Program:             If you currently live in an apartment community that participates in the             Direct Energy Multi-Family Program, call us at 1-888-552-5596 for              customer service help.

Power Outages & Emergencies

Reporting Outages: Call your utility to report power outages and emergencies:

	CenterPoint Energy, Inc (Houston Area):             Phone (Local): 713-207-2222             Phone (Toll Free) & Service Orders: 1-800-332-7143             (24 hours/7 Days a Week)
	Oncor Electric Delivery (DFW Area & North Texas):             Phone (Toll-free): 1-888-313-4747             (24 Hours/7 Days a Week)              Service orders: 1-888-313-6862
	Texas New Mexico Power Co.:             Phone (Toll Free) & Service Orders: 1-888-866-7456              (24 hours a day, 7 days a week)
	American Electric Power Co. - Texas Central/Texas North:             Phone (Toll-free): 1-866-223-8508             Service orders: 1-877-373-4858              (24 hours a day, 7 days a week)

Public Utility Commission of Texas           Website: www.puc.state.tx.us
Customer Protection Division

Mail:
P.O. Box 13326
Austin, Texas
78711-3326

Phone: 512-936-7120                              Fax: 512-936-7003

Toll-free: 1-888-782-8477                      E-mail: customer@puc.state.tx.us

TTY: 800-735-2988

Do Not Call List: The PUCT maintains a "Do Not Call List" of customers who do not want to receive telemarketing calls for electric service. Call toll-free 1-866-TXNOCAL(L) or 1-866-896-6225, or visit the www.texasnocall.com website to subscribe to the Do Not Call List.