By phone, email, fax or by mail – our customer service team is ready to respond.

Quick Information

Phone (Toll-free): Residential customers: 1-888-305-3828
Commercial customers: 1-877-877-3268
(Monday to Friday 7:30 a.m. – 8:00 p.m. CT
Saturdays 7:30 a.m. – 4:00 p.m. CT)

Fax (Toll-free): 1-800-346-2233

Online: Customer Service Form

Mail:

Your check or money order should be made payable to Direct Energy. If you have a ten digit account number that begins with a ‘5’ (ex: 5123456789), please mail your payment to:

Direct Energy
PO Box 650273
Dallas, TX 75265-0273

For all other customers, please mail your payment to:

Direct Energy
PO Box 650272
Dallas, TX 75265-0272

Don't forget to write your account number on your check or money order to ensure your payment is correctly applied to your account.

Important Numbers

Switch your service to Direct Energy:
Sign up online or call us at 1-888-305-3828
(Monday to Friday 7:30 a.m. – 8:00 p.m. CT
Saturdays 7:30 a.m. – 4:00 p.m. CT)

Current Customer Moving to a new location?:
Call us at 1-888-305-3828
(Monday to Friday 7:30 a.m. – 8:00 p.m. CT
Saturdays 7:30 a.m. – 4:00 p.m. CT)

Convenient ways to pay your bill:

• Pay Online with Account Manager
• Pay in Person – Find out closest location
• Sign up now for Direct Energy's Automatic Payment Program

Multi-Family Program:
If you currently live in an apartment community that participates in the Direct Energy Multi-Family Program, call us at 1-888-552-5596 for customer service help.

Power Outages & Emergencies

Reporting Outages: Your REP is responsible for providing you with the telephone number you may use to report outages or other emergencies. For your reference, this contact information is provided here:

CenterPoint Energy, Inc (Houston Area):
Phone (Local): 713-207-2222
Toll-free: 1-800-332-7143 (24 hours/7 Days a Week)
Service orders: same

Oncor Electric Delivery (DFW Area & North Texas):
Phone (Toll-free): 1-888-313-4747 (24 Hours/7 Days a Week)
Service orders: 1-888-313-6862

Texas New Mexico Power Co.:
Phone (Toll-free): 1-888-866-7456
Service orders: same
(24 hours a day, 7 days a week)

American Electric Power Co. -
Texas Central/Texas North:
Phone (Toll-free): 1-866-223-8508
Service orders: 1-877-373-4858
(24 hours a day, 7 days a week)

Public Utility Commission of Texas
Customer Protection Division

Mail:
P.O. Box 13326
Austin, Texas
78711-3326

Phone: 512-936-7120

Toll-free: 1-888-782-8477

Fax: 512-936-7003

E-mail: customer@puc.state.tx.us

Website: www.puc.state.tx.us

TTY: 800-735-2988

Do Not Call List: The PUCT maintains a “Do Not Call List” of customers who do not want to receive telemarketing calls for electric service. Call toll-free 1-866-TXNOCAL(L) or 1-866-896-6225, or visit the www.texasnocall.com website to subscribe to the Do Not Call List.