Some Answers to General Questions You May Have
Free Power Saturday Plan - FAQs
Are you a part of my natural gas company?
No! Direct Energy is an approved supplier of natural gas in Pennsylvania. We arrange the supply of natural gas for our customers, which is then delivered to you by your existing local utility.
If I switch gas suppliers, will my reliability be affected?
No! By law, the utility is not allowed to provide different care levels to customers that have chosen an alternate supplier. You can rest assured that you will continue to receive the same level of natural gas delivery, emergency response and meter reading from your current utility. Your utility care provider will not change, just the supplier of your natural gas.
If I choose Direct Energy, will my billing structure change?
You will continue to receive one monthly bill that is issued by your utility. Your utility bill will charge slightly as you will now be able to see the breakdown between the supply portion (our charges) and the distribution and delivery portion (the utility's charges) on your bill.
What do I do if my natural gas goes out?
If you smell gas, suspect a leak or have a natural gas emergency, call your local utility.
What products are available?
Our product offerings vary by local utility care areas. Please visit our home page and enter your local utility care area to see what product options are available in your care area!
Are there any costs to enroll?
No, there are absolutely no costs to enroll.
Is it easy to switch to Direct Energy?
Yes! Our customer care specialists would be happy to enroll you with Direct Energy. Please call our Customer Care Department at 1-888-448-9990. To expedite your enrollment process, please have your utility account number handy. You may find your utility account number on a bill or possibly on a cancelled check.
Do you offer budget billing?
If you are currently participating in a budget billing plan with your utility you will be able to remain on budget billing if you enroll with Direct Energy.