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Moving? How to notify us when you move.

We're packed and ready to move with you. All you have to do is let us know where you're going – and your Direct Energy service will be there waiting.

Home Services

By phone:

1-800-266-3939

By mail: Direct Energy Home Services
80 Allstate Parkway
2nd Floor
Markham, Ontario
L3R 6H3

Electricity & Natural Gas

By phone: 1-800-348-2999
By mail: Direct Energy
2225 Sheppard Ave. East, Suite 100
Attn: Customer Retention
Toronto, Ontario
M2J 5C2

If you're contacting us by mail, please include:

  • Your full name
  • Your new phone number
  • Your current address
  • Your new address
  • Your account number

We'll take care of the rest before you've unpacked the boxes.