Moving?
We're ready to move with you. All you have to do is let us know where you're going – and your Direct Energy service will be there waiting.
Home Services |
|
By phone: |
1-800-266-3939 |
| By mail: |
Direct Energy Home Services
80 Allstate Parkway
Markham, Ontario
L3R 6H3 |
Electricity & Natural Gas |
| By phone: |
1-800-348-2999 |
| By mail: |
Direct Energy
2225 Sheppard Ave. East, Suite 100
Attn: Customer Service
Toronto, Ontario
M2J 5C2 |
If you're contacting us by mail, please include:
- Your full name
- Your new phone number
- Your current address
- Your new address
- Your new account number
We'll take care of the rest before you've unpacked the boxes.
Emergency Information
In case of a power outage or other electrical emergency, contact your local electricity utility, and in a Natural Gas emergency, call your local utility. If the situation presents immediate danger, please call 911.
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Enbridge Gas Distribution: |
Greater Toronto Area (Toronto): 416-447-4911
Eastern Ontario (Ottawa): 613-745-9101
Niagara Peninsula (Thorold): 905-685-4841
Union Gas: 1-877-969-0999
All other areas: 1-866-763-5427 |
Repair Service
Please call 1-866-554-5591
Here's why Direct Energy is the company to call when your heating or cooling equipment breaks down:
- 24/7 Support Centre ready to take your call
- Access to 700 highly-trained licensed technicians
- State-of-the-art diagnostics
- Stability of one of the largest home services providers
Need a Service Call?
Schedule Your Service Appointment
Do you need service maintenance?
Call 1-866-803-4717.
Whether you need a little A/C tune-up, a furnace repair or air ducts cleaned, you've come to the right place. We have more than 700 licensed technicians who not only know their stuff, but also know the value of showing up on time and leaving your house as clean as it was when they walked through the door. All you have to do is let us know when you want us to be there.
Before You Dig
Be safe! Visit the Ontario One Call web site or call toll-free: 1-800-400-2255
