Got a Question? Get an Answer.

Are you a part of my natural gas company?

No! Direct Energy is an approved supplier of natural gas in Ohio. We arrange the supply of natural gas for our customers, which is then delivered to you by your existing local utility.

What are the benefits to choosing Direct Energy’s fixed-rate plans?

As your natural gas supplier, Direct Energy will guarantee that your natural gas commodity price will not increase for the set time period. The natural gas commodity portion of your bill represents approximately 2/3 of your total natural gas bill. Utility supply rates will generally fluctuate from month to month or every 3 months. We offer a stable rate, guaranteed not to increase, especially during winter months! This "peace of mind" offer is available through our fixed price and term contract.

If I switch gas suppliers, will my reliability be affected?

No! The Public Utilities Commission of Ohio does not allow utilities to provide different levels of service to their customers regardless of whether they purchase their natural gas from a supplier or not.

If I choose Direct Energy, will my billing structure change?

In Ohio, your local utility will continue to send you a bill. That bill will include the local utility’s charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.

What do I do if my natural gas goes out?

If you smell gas, suspect a leak or have a natural gas emergency, call your local utility.

What products are available?

Our product offerings vary by local utility care areas. Please visit our home page and enter your local utility care area to see what product options are available in your care area!

Are there any costs to enroll?

No, there are absolutely no costs to enroll.

Is it easy to switch to Direct Energy?

Yes! Our customer care specialists would be happy to enroll you with Direct Energy. Please call our Customer Care Department at 1-888-566-9988. To expedite your enrollment process, please have your utility account number handy. You may find your utility account number on a bill or possibly on a cancelled check.