Frequently Asked Questions
Is Direct Energy a part of my utility company?
No, Direct Energy is an approved supplier of natural gas and electricity in New Jersey. We arrange the supply of natural gas and/or electricity for our customer, which is then delivered to you by your existing local utility.
If I switch gas suppliers, will the reliability of my service be affected?
No, by law, the utility is not allowed to provide different care levels to customers that have chosen an alternate supplier. You can rest assured that you will continue to receive the same level of natural gas/electricity delivery, emergency response and meter reading from your current utility. Your utility care provider will not change, just the supplier of your natural gas and electricity.
What is deregulation & how does it affect me?
PSE&G has been your sole energy provider — they have been the supplier of your natural gas and/or electricity and have been responsible for delivering it to your home. With the introduction of competition (deregulation), you now have the ability to choose your electricity-generation and natural gas supplier. This means you have more options on what plans and rates you can choose from.
In what areas does Direct Energy provide service?
We currently offer Electricity and Natural Gas plans in the PSE&G utility service area in New Jersey. We are regularly expanding our North American service territory, so please check back for updates that Direct Energy has entered your area.
Direct Energy offers Natural Gas and Electricity in the PSE&G utility service area.
|
Atlantic City
Bayonne
Belleville
Bloomfield
Bridgewater
Camden
Cherry Hill
Clifton
East Brunswick
East Orange
Edison
Elizabeth
Evesham
Ewing
Fort Lee
Franklin
Hoboken
Howell
Irvington
Gloucester
|
Hackensack
Hamilton
Hillsborough
Jersey City
Kearny
Linden
Manalapan
Marlboro
Middletown
Montclair
Mount Laurel
New Brunswick
Newark
North Bergen
North Brunswick
Old Bridge
Parsippany-Troy Hills
Passaic
Paterson |
Pennsauken
Perth Amboy
Piscataway
Plainfield
Sayreville
South Brunswick
Teaneck
Trenton
Union
Union City
Washington
Wayne
West New York
West Orange
Willingboro
Winslow
Woodbridge |
If I choose Direct Energy, will my billing change?
You will continue to receive one monthly bill that is issued by your utility. Your utility bill will change slightly as you will be able to see the breakdown between the supply (our charges), the distribution and delivery portion (the utility's charges) on your bill.
What do I do if I smell gas?
If you smell gas, suspect a leak or have a natural gas emergency, call your local utility.
PSE&G Emergency Contact: 800-436-PSE&G (7734)
Available 24 hours a day, 7 days a week.
What products does Direct Energy offer?
We currently offer Electricity and Natural Gas plans in the PSE&G utility service area in New Jersey. We are regularly expanding our North American service territory, so please check back for updates that Direct Energy has entered your area.
Are there any costs to enroll with Direct Energy?
No, there are absolutely no costs to enroll.
Is it easy to switch to Direct Energy?
Absolutely, you have 2 options. You will need to have your utility account number handy, which can be found on your utility bill or on a cancelled check.
- Enroll online via our website.
- Call our Customer Care Specialists at 1-888-548-7540.
What happens to my budget plan?
For customers who are already enrolled in the utility budget billing program, your utility will continue to provide you with a budget bill for the delivery portion of your bill. They will adjust your bill to reflect the utility charges only. We do not currently offer budget billing for the commodity portion of your bill.
Page Last Modified: January 25, 2011
