Residential Customer Care
Don’t worry — this won’t be complicated. Our definition of Customer Care is to get you to the person who can answer your question, explain a product or set up your service call as quickly as possible. Just click on a link and you’re in business. Simple — right?
Frequently Asked Questions
By phone, email, fax or by mail — our customer service team is ready to respond.
Monday to Friday: 8:00 a.m. - 8:00 p.m. EST
Saturday: 8:00 a.m. - 5:00 p.m. EST
(Contact Center hours subject to change without notice)
Have a general question for us? Ask us on twitter.com/directenergy
7385 North State Route 3
Westerville, OH 43082
12 Greenway Plaza, Suite 600
Houston, TX 77046
Natural Gas emergency: please call your local utility.
Power outage or other electrical emergency: contact your local electricity utility.
If the situation presents a danger, such as a fire or injury requiring an immediate response, call 911.
- Give all the information.
- Speak clearly.
- State which emergency service is needed (fire, police, EMS).
- State your exact address.
- Stay on the line until your operator tells you to disconnect.
Updated: January 2011