Don’t worry – this won’t be complicated. Our definition of Customer Care is to get you to the person who can answer your question, explain a product or set up your service call as quickly as possible. Just click on a link and you’re in business. Simple -- right?

Contact Us
Emergency Information

Contact Us

By phone, by fax, by mail or online -- our customer service team is ready to respond.

	Phone: 1-866-348-4193 Monday to Friday: 8:00 a.m. - 8:00 p.m. EST Saturday: 8:00 a.m. - 5:00 p.m. EST (Contact Center hours subject to change without notice)
	Email: csdirectenergy@directenergy.com
	Fax: 1-800-457-9686
	Mail: Direct Energy PMB #51 7385 North State Route 3 Westerville, OH 43082
	Corporate Inquiries: Direct Energy 12 Greenway Plaza, Suite 600 Houston, TX 77046 713-877-3500

Emergency situation

Natural Gas emergency: please call your local utility.
Power outage or other electrical emergency: contact your local electricity utility.

If the situation presents a danger, such as a fire or injury requiring an immediate response, call 911.
When calling:

• Give all the information.
• Speak clearly.
• State which emergency service is needed (fire, police, EMS).
• State your exact address.
• Stay on the line until your operator tells you to disconnect.