Don’t worry – this won’t be complicated. Our definition of Customer Care is to get you to the person who can answer your question, explain a product or set up your service call as quickly as possible. Just click on a link and you’re in business. Simple -- right?
Emergency Information
Frequently Asked Questions
Contact Information
By phone, email, fax or by mail – our customer service team is ready to respond.
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Phone:
1-888-200-7930
Monday to Friday: 8:00 a.m. - 8:00 p.m. EST
Saturday: 8:00 a.m. - 5:00 p.m. EST
(Contact Center hours subject to change without notice) |
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Email:
csdirectenergy@directenergy.com |
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Twitter:
Have a general question for us? Ask us on twitter.com/directenergy |
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Fax:
1-800-457-9686 |
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Mail:
Direct Energy
PMB #51
7385 North State Route 3
Westerville, OH 43082 |
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Corporate Inquiries:
Direct Energy
12 Greenway Plaza, Suite 600
Houston, TX 77046
713-877-3500 |
Emergency situation
Natural Gas emergency: please call your local utility.
Power outage or other electrical emergency: contact your local electricity utility.
If the situation presents a danger, such as a fire or injury requiring an immediate response, call 911.
When calling:
- Give all the information.
- Speak clearly.
- State which emergency service is needed (fire, police, EMS).
- State your exact address.
- Stay on the line until your operator tells you to disconnect.
Updated: June 02, 2010 
