Some Answers to General Questions You May Have
Are you a part of my electricity company?
No! Direct Energy is an approved supplier of electricity in Connecticut. We arrange the supply of electricity for our customers, which is then delivered to you by your existing local utility.
If I switch electricity suppliers, will my reliability be affected?
No! By law, the utility is not allowed to provide different care levels to customers that have chosen an alternate supplier. You can rest assured that you will continue to receive the same level of electricity delivery, emergency response and meter reading from your current utility. Your utility care provider will not change, just the supplier of your electricity.
If I choose Direct Energy, will my billing structure change?
In Connecticut, your local utility will continue to send you a bill. That bill will include the local utility’s charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your electricity supply charges.
What do I do if my electricity goes out?
If you have an electricity emergency, call your local utility.
What products are available?
Our product offerings vary by local utility care areas. Please visit our home page and enter your local utility care area to see what product options are available in your care area!
Are there any costs to enroll?
No, there are absolutely no costs to enroll.
Is it easy to switch to Direct Energy?
Yes! Our customer care specialists would be happy to enroll you with Direct Energy. Please call our Customer Care Department at 1-800-571-4900. To expedite your enrollment process, please have your utility account number and name key handy. You may find your utility account number and name key on your bill.
