Our Promise to You
We think that meeting you face to face to explain who we are and the products and services we offer is one of the best ways to help you understand your energy options.
Our promise is to operate in British Columbia with the highest level of ethical and legal standards with zero tolerance for improper sales practices. Our promise is supported by a robust sales process that ensures the highest level of professionalism. This includes:
- Our Energy Associates are licensed members of the Canadian Professional Sales Association
- Our Energy Associates have completed rigorous in-house training and certification
- Each Energy Associate commits in writing to make sales presentations that are honest, clear and presented without undue pressure
- Each customer who signs an energy contract through an Energy Associate will be contacted by an independent third party to confirm the sale and quality check the customer’s sales experience
- Direct Energy complies with the Rules for Gas Marketers and the Code of Conduct for Gas Marketers as set out by the British Columbia Utilities Commission
Our reputation and success in British Columbia depends on us making good on our promise to all of you. Everyone at Direct Energy looks forward to serving you and having you as our customer.
If you would like information on Direct Energy and our natural gas plans or would like to let us know how we're doing, please feel free to contact us at 1-877-376-1445.
